The website solage.fr is managed by SOLAGE Laboratories.
General Terms and Conditions of Sale for products sold on solage.fr
Article 1 - Purpose
These terms and conditions govern sales conducted by SOLAGE SARL, located at 35, rue du Colonel de Bange - 78150 - Le Chesnay-Rocquencourt, for nutritional supplements (dietary supplements) purchased through the website solage.fr.
Article 2 – Products
SOLAGE Laboratories provide clients with the essential characteristics of their products and encourage them to read this information carefully. The products displayed on this site are not medications. They are dietary supplements, categorized as such under French law, with regulated compositions. SOLAGE products are registered with French authorities. If purchasing from a country other than France, it is your responsibility to verify the legal status of these products in your country of residence. The product images on the website are for illustrative purposes only and are not contractually binding.
Article 3 – Disclaimer
No decisions regarding your health or ongoing treatments should be made solely based on the content of this site. Although the products sold here are natural, they have an active impact on your body. SOLAGE Laboratories recommend informing your healthcare professional about your use of dietary supplements, especially if you are undergoing medical treatment.
Consult the appropriate healthcare professionals for any health and wellness concerns, particularly regarding the following:
- Making any adjustments to medications or treatments you are currently using.
- Discontinuing any medications or treatments you are currently using.
- Starting new medications or treatments.
The products sold on the website www.solage.fr are not intended to diagnose, prevent, or cure any diseases. If you are ill, consult a doctor. Pregnant or breastfeeding women, children under 12 years old, and individuals undergoing medical treatment are generally advised to avoid consuming dietary supplements unless directed by a healthcare provider.
Article 4 – Pricing
The prices of our products are listed in euros, inclusive of all applicable taxes (VAT and other taxes applicable on the date of order), unless stated otherwise, and do not include shipping costs. If you are ordering from outside mainland France, you are considered the importer of the product(s) in question. Customs duties, local taxes, import duties, or state taxes may apply. These charges are beyond the control of SOLAGE SARL and are your responsibility. You are solely accountable for declarations and payments to the competent authorities and organizations in your country. We recommend that you check with your local authorities regarding these matters. All orders, regardless of origin, are payable in euros. SOLAGE SARL reserves the right to modify its prices at any time, but the product will be invoiced based on the rate in effect at the time of order validation, subject to availability. Products remain the property of SOLAGE SARL until full payment is received. Please note: Once you take possession of the ordered products, the risk of loss or damage transfers to you.
Article 5 - Orders
You can place an order:
Online at www.solage.fr By phone at 01 79 75 37 38 (local call cost), Monday to Friday, from 9 a.m. to 6 p.m. By mail by printing your order form. To do so, select the payment option by check, writing your order number on the back. Then, send it to the following address: Laboratoires SOLAGE – Customer Service – 35, rue du Colonel de Bange - 78150 - Le Chesnay Rocquencourt - France. Orders are processed upon receipt of payment and after the check has been cleared. Contractual information is provided in French and will be confirmed at the latest upon order validation.
Article 6 - Order Confirmation
Any order placed on the website www.solage.fr, by phone, or by mail implies acceptance of these general terms and conditions of sale. Confirming an order constitutes your full and unconditional acceptance of these terms and conditions, without exception or reservation. All information provided and the recorded confirmation will serve as proof of the transaction. You confirm that you have full knowledge of this. The confirmation will be equivalent to a signature and acceptance of the transaction. A summary of your order details and the general terms and conditions will be sent to you in PDF format via the confirmation email address you provided.
Article 7 – Automatic Renewal Without Commitment
The products from Laboratoires Solage are made from the highest quality scientifically proven formulations and ingredients. However, as everyone is unique, while the product may be effective from the start of treatment, the full benefits may sometimes take a few months to become apparent. To give you the time needed to assess its effectiveness, we enable you to continue your treatment effortlessly without needing to reorder. That is why Laboratoires SOLAGE offers an automatic renewal option to help you maintain your treatment under the best possible conditions:
- Every product ordered under a subscription benefits from a significant price reduction.
- Subscribing to the automatic renewal program is entirely commitment-free. You can cancel it at any time, for any reason, with a simple phone call or email. Note that cancellation will apply to the next scheduled delivery following your request.
- Products ordered through the automatic renewal program also come with our lifetime satisfaction guarantee, including a full refund.
Article 8 – Payment
By confirming your order, you agree to the obligation of paying the indicated price.
Payments for your purchases can be made using the following methods:
- By check in euros, payable to "Laboratoires SOLAGE." Please write your order number (provided at the end of the order process) on the back of the check.
At no point does SOLAGE have access to your banking information. These details are securely stored on the servers of our partner, Payzen. Only their secure servers retain this data. You will be asked to directly enter your card number, its expiration date, and the security code into the designated secure area (encrypted input). For subscriptions with automatic renewal, only the shipped products will be charged.
- By PayPal: Payment is made by selecting the PayPal option on the secure Payzen platform. The transaction is then completed directly on PayPal's website.
Automatic renewal is not available for payments made via PayPal.
Once your payment is processed, the following scenarios may occur:
- Your payment is accepted by your bank, your account is debited, and you will receive a second email confirming that your order has been validated.
- Your payment is declined by your bank, your account is not debited, and you will receive an email requesting updated banking information. This might happen, for instance, if your account lacks sufficient funds or if your card has expired. While awaiting your updated payment details, your order will be suspended. Once your payment information is updated, we will attempt to process your payment again. Upon successful validation of your payment, you will receive an email confirming that your order has been successfully processed.
If your account lacks sufficient funds or your card has expired, your order will remain on hold until updated payment details are provided. Once resolved, we will attempt to process the payment again. Following successful validation, you will receive an email confirming your order.
Article 9 – Payment Security
Solage Laboratories use the 3D Secure encryption solution for credit card payments, provided by our payment partner Payzen. During the payment process, you will notice a padlock icon accompanied by the "https" protocol, indicating a transition to a secure and encrypted page.
If you have opted for automatic renewal
If you have chosen the automatic renewal option, no manual action is required on our part. Your bank will automatically debit the agreed amount at the interval selected during your first purchase, and the products will be shipped to you. Automatic renewal continues tacitly. You can cancel or modify your automatic renewal at any time with a simple call to 01 79 75 37 38.
If you are a regular customer
To save you time, your credit card number may be securely stored on the server of our partner Payzen. However, no payment will be debited without your prior consent.
Article 10 – Withdrawal and Return Policy
Article 10.1 - Withdrawal
In accordance with Article L.121-21 of the French Consumer Code, you have 14 days from the receipt of your products to exercise your right of withdrawal without providing a reason or incurring any penalties.
Returns must be made in their original, complete condition (packaging, accessories, instructions) and must include the withdrawal form (available here).
During this period, the product remains under your care and responsibility. Any damage to the product during this time may void the right of withdrawal. Return shipping costs are your responsibility. If you exercise your right of withdrawal, SOLAGE SARL will refund all payments within 14 days of your request, using the same payment method as the original transaction. In cases of abusive returns, Solage Laboratories reserve the right to refuse future orders.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to:
The supply of goods unsealed by the consumer after delivery that cannot be returned for reasons of hygiene or health protection. The supply of goods that, after delivery, are inseparably mixed with other items by their nature.
Article 10.2 – Return Policy – Lifetime Guarantee
Lifetime Satisfaction Guarantee
Solage Laboratories go far beyond legal requirements by offering a lifetime refund guarantee for products purchased on our website. You can return unopened products at any time and for any reason, and we will fully refund you (excluding return shipping costs).
Why a Lifetime Guarantee?
We have full confidence in our nutritional supplements. All Solage Laboratories products are made from the highest quality scientifically proven formulations and ingredients. However, every individual is unique, and while the product may begin to work immediately, the effects may take a few months to be fully noticeable. Therefore, we allow you as much time as needed to evaluate its effectiveness.
How to Return Unopened Products and Get a Refund?
- We commit to refunding each unopened box you return to us. For partial returns, the refund will be based on the number of boxes received. - We recommend sending your boxes via a tracked shipping method, as only returned boxes will be refunded. Return shipping costs are your responsibility. - To process your return, you must include a refund request with your order number and order date. Without this information, we will be unable to identify your order and process your refund. - Only one refund request per product and per customer can be accepted. In cases of repeated returns, Solage Laboratories reserve the right to refuse future orders.
Please send your return to the following address: Solage Laboratories 35, rue du Colonel de Bange 78150 - Le Chesnay-Rocquencourt France
Need more information? You can contact us by phone (Monday to Friday from 9:00 AM to 6:00 PM) at 01 79 75 37 38 (local call cost within France), or at 00 33 1 79 75 37 38 from other countries. You can also use our contact form in the Contact section of our website.
Article 11 - Availability
Our products are offered for sale as long as they are displayed on the website www.solage.fr and are in stock. If a product becomes unavailable after you have placed your order, we will notify you via email. Your order will be automatically canceled, and no charges will be applied to your payment method.
Article 12 - Shipping
Unless otherwise specified on the website (subscriptions and product bundles), a flat shipping and packaging fee of €7 is charged at the time of order (for metropolitan France and Corsica). Products are delivered to the address specified during the ordering process within an average of 2 to 5 business days. Most orders are processed within 24 hours. In case of a shipping delay, you will be notified by email regarding any potential impact on the estimated delivery time. As per legal provisions, in case of a delivery delay, you may cancel your order in accordance with the terms outlined in Article L 138-2 of the Consumer Code. If the product arrives after cancellation, we will refund the product price as well as shipping costs, as per Article L 138-3 of the Consumer Code.
For deliveries made by a carrier, SOLAGE SARL cannot be held liable for delays due exclusively to the customer's unavailability after multiple delivery attempts. Orders can only be shipped if all required fields are accurately completed by the customer. Any errors made by the customer, particularly regarding delivery address or phone number, exempt SOLAGE laboratories from liability for delivery failures caused by the customer’s mistakes, force majeure, or unforeseen and insurmountable events attributable to third parties. The customer assumes full responsibility for the information provided and bears any resulting costs or consequences. Reshipping of returned orders (due to incorrect address or name) will only be arranged once the customer has covered the reshipping fees.
Article 13 - Warranty
All our products are covered by the legal warranty of conformity and the warranty against hidden defects, as provided by Articles 1641 and following of the Civil Code. If a product is found to be non-compliant, it can be returned, exchanged, or refunded. All claims, exchange requests, or refund requests must be submitted by post within 30 days of delivery. We recommend using a tracked shipping method for your request. Products must be returned to us in the condition in which they were received. Shipping costs will be reimbursed based on the billed rate, and return shipping costs will be refunded upon presentation of receipts.
These provisions do not affect your right of withdrawal as outlined in Article 9. Need more information? You can contact us by phone (Monday to Friday, 9:00 AM to 6:00 PM) at +33 (0)1 79 75 37 38 (local call rates from France) or +33 1 79 75 37 38 from other countries. Alternatively, you can use the contact form in the Contact section of our website.
Article 14 – Liability
The products offered comply with current French legislation. SOLAGE SARL cannot be held liable in the event of non-compliance with the laws of the country where the product is delivered. It is your responsibility to verify with local authorities the possibility of importing or using the products you intend to order. Furthermore, SOLAGE SARL cannot be held responsible for damages resulting from improper use of the purchased product. Lastly, SOLAGE SARL is not liable for any inconveniences or damages inherent to the use of the Internet, including service interruptions, external intrusions, or the presence of computer viruses.
Article 15 – Governing Law and Disputes
The language of this contract is French. These terms and conditions of sale are governed by French law. In case of disputes, French courts shall have exclusive jurisdiction.
Article 16 – Intellectual Property
All elements of the website www.solage.fr are the exclusive intellectual property of SOLAGE SARL. No one is authorized to reproduce, exploit, redistribute, or use any elements of the site, whether software, visual, or audio, in whole or in part, for any purpose. Any simple or hypertext link is strictly prohibited without the express written consent of SOLAGE SARL.
Article 17 – Personal Data
SOLAGE SARL reserves the right to collect personal information and data about you. These are necessary for managing your orders and improving the services and information we provide. They may also be shared with companies involved in these relationships, such as those responsible for the execution, processing, management, and payment of services and orders. This information and data are also retained for security purposes, to comply with legal and regulatory obligations. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose the personal information and data concerning you directly on the website. The site solage.fr is registered with the CNIL under number: 1930657.
Article 18 – Archiving as Evidence
SOLAGE SARL will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with Article 1348 of the French Civil Code. The computerized records of SOLAGE SARL will be considered by all parties as proof of communications, orders, payments, and transactions between the parties.
Laboratoires SOLAGE
SARL with a capital of €20,000, headquartered at 35, rue du Colonel de Bange – 78150 – Le Chesnay-Rocquencourt
Registered with the Versailles Trade and Companies Register under number 813 982 501
Phone number: +33 1 79 75 37 38